A UX analysis of a digital mental health intervention application for panic disorder and anxiety symptoms.



Role & Personal Contributions
Duration
Planning: 3 days • Recruitment: 1 week • Data Collection: 1 week • Analysis & Synthesis: 4 days

Problem Statement: DARE is intended to reduce panic symptoms & anxiety caused by agoraphobia, panic disorder, or debilitating stress while enhancing positive coping strategies. Panic attacks, however, create high cognitive load. Users need immediate support, but many digital tools fail under real conditions of distress.
Background
Who: adolescents to middle-aged adults (approximately 16–55) who experience panic attacks, panic disorder, panic disorder with agoraphobia, or generalized anxiety
Why: provides fast, accessible tools to manage acute anxiety or high stress with self-guided, mobile mental-health support that fits into everyday life.
Utilizing the DARE Method, a four step approach used to address and accept anxiety instead of avoid, the application incorporates these principles within the key features:


Breathing Exercises
Guided deep breathing to reduce physiological arousal during panic attacks
Supported by clinical research on anxiety regulation
Mood & Panic Journaling
Allows users to log triggers, thoughts, and emotional responses
Commonly used in CBT-based interventions
Psychoeducation
Structured lessons teaching cognitive restructuring and coping strategies
Grounded in established CBT frameworks
Progress Tracking
Monitors frequency and severity of panic symptoms over time
Supports long-term behavior awareness and improvement
Selected Research Foundations
Leyro et al., 2021 · McManus et al., 2012 · Barlow et al., 2007 · Kerzner, 2024
Exposure-based approaches are highly effective The “Run Towards” component of DARE aligns with exposure therapy, one of the most effective treatments for anxiety disorders.
Acceptance-based techniques reduce avoidance and panic severity ACT-based approaches (Diffuse + Allow) help users engage with symptoms rather than avoid them, leading to meaningful reductions in anxiety.
Digital interventions can produce strong clinical outcomes Research shows digital tools for panic disorder achieve strong effect sizes, with up to 80% of users experiencing symptom improvement.
Accessibility is critical in mental health design Audio-based formats reduce literacy barriers and allow users to access support without stigma or in-person constraints.
Based on research including Craske et al., 2014; Eifert & Forsyth, 2005; Pauley et al., 2023
Section of Script

Focus Ares for Interview

Anticipated Recommendations:
Questions for UX peers:
1. Evidence-based structure builds credibility, but clarity is still vital
DARE aligns closely with established CBT and ACT approaches, particularly through its use of exposure-based and acceptance-based techniques. This provides a strong clinical foundation for panic intervention.
However, users still required clearer, more immediate guidance when navigating the app during moments of distress.
2.Simplicity and tone support emotional safety
Participants consistently described the interface as simple and reassuring, with a tone that felt supportive during anxious moments.
“It was relatively simple with the bar along the bottom.”
“The instructions were clear and the tone felt reassuring.”
This suggests that minimal design and empathetic language play a key role in reducing cognitive load.
3.Lack of interactivity reduces engagement during high stress moments
While audio guidance was helpful, users reported difficulty maintaining attention during longer sessions.
“I felt like they were engaging and helpful but started to get long and repetitive… without any interactive parts.”
This highlights a need for multi-modal interaction, especially when users are experiencing cognitive overload.
4.Paywalls undermine trust in vulnerable contexts
Participants expressed strong negative reactions to locked features, particularly in a mental health setting.
“It didn’t feel trustworthy because everything was locked behind a paywall.”
Trust is critical in digital health, monetization strategies can directly impact perceived safety and credibility.

Given ethical assessment:

To increase engagement in app, I recommend: